Last Updated: October 3, 2025

At Zimono.store we are committed to providing a smooth and reliable delivery experience for every customer.

Contact Information

  • Business Name: Zimono
    Email: support@zimono.store
    Phone: +1 (415) 547-0470
    Address: 3739 Balboa St, San Francisco, California 94121, United States
    Business Hours: Monday to Friday, 9:00 AM – 5:00 PM

1. Order Processing

  • All orders are processed within 1–2 business days after payment confirmation.
  • Business days are Monday through Friday, excluding federal holidays.
  • Orders placed after 5:00 PM EST will be processed the next business day.
  • Orders are not processed or shipped on weekends or holidays.

2. Shipping Methods & Delivery Timelines
Once shipped, you will receive a confirmation email with tracking details. Estimated delivery times are:

  • Shipping Time: Typically 3–5 business days
  • Total Estimated Delivery: Between 4–7 business days

Note: These delivery times are estimates provided by our carriers (USPS, UPS, FedEx) and may vary due to weather, carrier delays, or other factors.

3. Shipping Costs

  • Standard Shipping: Free for all orders within the United States, including Alaska and Hawaii.

4. Payment Methods
We provide secure and convenient payment options for our customers:

  • Credit/Debit Cards
  • PayPal
  • Cash on Delivery (COD) – available in most regions within the United States
    • A Zimono representative will confirm your order by phone before dispatch.
    • Payment must be made in cash directly to the delivery driver at the time of delivery.
    • All transactions are processed securely, and we never store your full payment card details.

5. Order Tracking

  • We ship to all 50 U.S. states, including Alaska and Hawaii.
  • Once shipped, your tracking number will be sent via email so you can monitor your package.
  • All shipments are insured against loss or damage during transit.

6. Delivery Problems

  • Wrong or Damaged Items: Please report any issues within 7 days of receiving your order
  • Missing Packages: Contact us if your order has not arrived within 10 business days from the shipping date.

7. Order Edits & Cancellations
You may change or cancel your order within 24 hours of placement. After this window, it will be handled under our Return & Refund Policy.

8. Contact Us
If you have any questions about your shipping, please reach out to us using our contact information at the top of this page.